This page explains how to delete a Sellsquatch account or workspace and what happens to the data. It applies to the web app and to the Sellsquatch mobile apps.
Delete a whole workspace
- Export what you want to keep: Settings → Backups → download a full backup, or export contacts and deals to CSV.
- Cancel the subscription in Settings → Subscription, if you have one.
- From the workspace owner's email address, write to support@sellsquatch.com
with the subject "Delete my workspace" and the workspace address (for example
acme.sellsquatch.com), or open a ticket in the workspace. - We confirm the request from that address and delete the workspace within 30 days, usually much sooner. You get an email when it is done.
Delete your own user account
If you are a member of someone else's workspace, ask its administrator to remove you (Settings → Users). Your personal profile is deleted; records you created, such as deals and comments, stay with the company that owns the workspace. If the administrator does not respond, write to us and we will contact them.
What is deleted and what is kept
| Data | What happens |
|---|---|
| Workspace database: contacts, deals, messages, files, recordings, users | Deleted |
| Backups that contain the workspace | Deleted when the backup rotation expires, at most 6 months later |
| Invoices and payment records | Kept for as long as tax and accounting law requires |
| Records of accepted terms and consents | Kept to prove what was agreed, then deleted |
If a business that uses Sellsquatch stores your data
Contact that business directly: it controls the data in its workspace. If you cannot reach it, write to us and we will forward your request.