We want you to pay only for a tool that works for you. That is why every workspace starts with a free 14-day trial with all modules and no card. This policy explains what happens with payments after that.
1. First payment: 14-day money-back guarantee
If you are not satisfied, ask for a refund within 14 days of the first payment for a plan, monthly or annual. We refund the full amount of that payment. One money-back refund per customer.
2. Renewals and cancellation
- You can cancel at any time in Settings → Subscription. The plan stays active until the end of the paid period and then does not renew.
- Renewal payments are not refunded, except where the law requires it or a billing mistake was made.
- If you cancel an annual plan after the first 14 days, you keep access until the end of the paid year.
3. Service problems
If a serious failure on our side made the service unusable for a long time, write to us. We will credit or refund the affected period proportionally.
4. Workspace balance and add-ons
- The prepaid balance for calls, SMS and AI is not refundable once spent. When you close your account, an unspent balance topped up in the last 12 months is refunded on request, minus payment processing fees.
- Add-ons follow the same rules as plans.
5. How to ask for a refund
Email support@sellsquatch.com from the workspace owner's address, or open a ticket in the workspace, with the workspace address and the payment date. Refunds go back to the original payment method, usually within 5–10 business days after approval, depending on the payment partner and your bank.
6. Chargebacks
Please contact us before disputing a charge with your bank; we usually solve it faster. A workspace may be paused while a chargeback is open.